Seaside Holiday Home Accommodation FAQ

Is the holiday home I choose available for the dates I require?

1. Check availability on the property calendar
2. Complete an on-line booking.

or submit an enquiry from the "Booking Enquiry" form.

or phone our office during business hours on (+618) 9285 2100 for personal assistance.

Business hours are from 9am to 5pm weekdays, public holidays excluded.

Do you accept school leaver bookings?

Under no circumstances are bookings accepted either for or on behalf of school leavers.  This is without prejudice to any individual/s character, maturity, ethnic background, exemplary work ethic, financial status, or whether an adult will accompany them. Due to the many thousands of requests for leaver accommodation your enquiry or telephone call may not be returned.

How soon should we make a booking?

Now - if you want to secure the property of your choice for the dates you require.


How do I make a booking?

If the property of your choice is available you can complete an on-line booking. If you do not have access to the internet a Booking Form will be sent to you to complete and return either with deposit or full payment details.  The booking is not confirmed until a deposit is received. 

An agents booking fee of $15 is applied to all bookings. 

How do I pay for my accommodation?

Our preferred method is credit card. Payment for the deposit only can be made by credit card (Visa card / MasterCard), cheque or money order - however the final payment must be paid by credit card.

Full payment is required if the commencement date of your booking is six weeks or less away.  If making your booking more than 6 weeks in advance, a deposit is required to confirm, with the full balance due and payable 6 weeks prior to your holiday.

What is included?

It will be specified in the details of web-page for each property whether linen is included.

All houses are provided with doonas/blankets and pillows, and if linen is not included in the tariff you must provide your own bed sheets, pillowcases, bath towels, bath mat, and tea towels.  At an additional charge, linen requirements can be hired.

For all holiday homes you will need to bring your own beach towels and personal toilettries. A modest supply of toilet paper will be supplied for your arrival, and you will need to supply your requirements for the rest of the stay. Basic pantry condiments fluctuate from booking to booking and we are unable to confirm contents.

Are babies and toddlers included in the tariff rate?

Babies generally of a "non-mobile" age are not charged for.  Linen will not be provided for them if they have not been included as a paying guest.  Once a child is mobile it can be fair to assume that they will require equal use of the house facilities, including a bed and other amenities.  Usually marks left behind on windows, walls and furniture by a child are more apparent than those left by an adult. It is standard practice in most reputable accommodation stays to include minors as people and therefore paying guests.

What are the arrival and departure times?

To allow sufficient time for the holiday house to be cleaned between changeover of bookings the arrival time is from 2pm during the Low and Mid Season, 3pm for Peak Season/School Holidays.  You will need to vacate the house at 10am on the departure date. (If you feel that this will not give you sufficient time to relax and enjoy a two night stay, it may be worthwhile to consider booking an extra night beforehand or pay a surcharge to have a later departure time - subject to availability and season).  Confirmation details such as key access, address of house, arrival and departure times, and general information on the house you have booked will be sent to you on full payment.

Is cleaning included?

Professional cleaning of the property is included in your tariff and will be done on your departure, however you must leave the house in a clean and tidy condition with dishes washed and put away, sand swept up from floors, tables and kitchen benches wiped down, BBQ cleaned (if used), and the house of general neat appearance.  An additional charge will apply if excess cleaning is required over and above the normal allotted time. It is the guests responsibility to remove excess rubbish and clean the bbq.

What is the minimum stay?

A 2 night minimum stay is required throughout the year, not including periods listed below:

The tariff rate applied at the above period will be quoted at the full house rate, ie. maximum number of people the house will sleep, regardless if less people will be occupying the house. As our cleaners also enjoy Public Holidays - we do not accept check-in and check-outs on these days, as the cleaning surcharges that are applied make it unviable.

Is a bond required?

A security bond is payable upon booking. Credit card details are held as the bond voucher for the property and only processed if necessary. Or in the case of cheque/direct bank payment will be refunded within 14 days of departure, subject to the property being left in a clean condition with no damage. A separate security bond payment will be required for all bookings over the Christmas/New Year period and Easter without exception, or if requested for any other dates. 
 
What if I wish to cancel my booking?

Once your booking has been confirmed and a receipt issued, your deposit is non refundable under all circumstances.  If the booking is cancelled in writing more than 6 weeks prior to the commencement date of your arrival, you will be released from the liability of full payment.  Once full payment of the tariff is receipted and confirmation details sent, the Property is reserved for the Guest for the specified dates whether or not occupation of the Property occurs.

Are pets allowed?

There is a selection of holiday homes listed on the website that are pet friendly. Please enquire and we will advise if these homes are available for the time you wish to stay.  Otherwise, you will need to make alternative arrangements for your beloved pet during your absence.  Dogs and cats are not allowed in National Parks or on swimming beaches, restaurants and cafes and require constant owner supervision.  A pet surcharge applies at our Pet Friendly holiday homes.

Where do I pick the key up from?

Once full payment has been received, keys will be made available upon arrival at your holiday destination according to the information details that has been emailed to you upon full payment of the tariff. It is guests responsibility to ensure they have received details prior to their stay, as no responsibility is accepted if they have not been received for any reason whatsoever.

What is your best price – can I get a discount?

The best price is displayed on the website.   Tariff rates are fixed and not negotiable.  Specials are current for this year only. The tariff rate has carefully been determined by comparisons with other holiday homes of similar location and quality features, and competitively priced in order that a level uniform standard of accommodation can be maintained for each guest booking.

We are planning to celebrate a special occasion, is this OK?

Definitely Not. All houses listed on the website are purely for holiday accommodation. Whilst it is OK for occasional visitors to drop by for a few hours during the course of your stay, it is not acceptable to use the house for the purposes of holding a party of any description or the house to be used as a function venue. The rights of neighbouring houses to enjoy their peace and privacy is to be respected at all times, and all music is to be turned off or down by 11:30pm. No more people than the number confirmed on your Booking Form should be accommodated at any one time, and if complaints are lodged by outside parties regarding excessive noise or unruly behaviour, your booking will be immediately cancelled and further occupation of the property refused. No  portion of unused accommodation stay will be refunded, and any fees associated will be debited immediately to your credit card.

Can we set up a tent or park a friend's campervan?

Definitely not. Sufficient bedding is provided for the number of people booked to stay in the house. Absolutely no camping arrangements will be agreed upon, as there are caravan parks specifically set up nearby who cater exclusively for this purpose. The maximum number of people must not exceed the amount specified on the Booking Form, nor the number of beds provided for in the house.