Terms and Conditions
BOOKING TERMS AND CONDITIONS
Reservations for short term holiday accommodation are accepted by Seaside Holiday Home Accommodation
(ABN 33 020 011 336) of PO Box 278, Floreat WA 6014 (“the Booking Agent”) as agent for the Owner of the Property and to which bookings the following terms and conditions shall apply:
The Guest declares that he/she is over 21 years of age, and no Guest under the age of 21 is permitted to occupy the Property unless accompanied by an adult. The rental contract is between the Guest and the Owner of the Property for which the accommodation booking is made and is subject to the terms and conditions herein. The contract for accommodation shall not be effective until the Booking Agent sends the Guest written confirmation of the booking. The Guest acknowledges that the Booking Agent acts as a booking agent for the Owner and not as a principal. The house is available to the Guest for vacation purposes only for the period stated on the Booking Form and Guests are not permitted to have parties or functions of any kind while staying at the Property, and noise levels after 10pm to be kept to a minimum out of respect for neighbouring properties. Amplified music shall not be played outside of the house between 10pm and 10am. We do not have the resources, policies and procedures in place for Schoolies bookings and therefore they cannot be accepted under any circumstances. Sorry no pets allowed, unless prior arrangement is made at time of booking.
The accommodation booking will not be confirmed by the Booking Agent until the Guest’s deposit payment is received and cleared. If the accommodation booking is made within six (6) weeks of the date of commencement of the Guest’s proposed holiday, the full rental payable for the Property is required together with any bond, credit card information and any other payments applicable.
SECURITY BOND PAYMENT:
A Guest Registration Form is required to be completed for all bookings. The Booking Form requests details of your name, address, drivers licence number as well as credit card details. If credit card details cannot be supplied a $500.00 cheque bond is payable. The bond balance will be returned by cheque within 14 days of your departure date. An increased bond may be incurred for group bookings or at our discretion.
Once a Guest’s booking has been confirmed, the Guest shall be responsible for payment of the total price for the rental period and all extras (if any) as shown on the confirmation notice on or before the dates or dates referred to in such notice. The Guest is required to complete and return a Guest Registraton form before details such as the key etc will be released. It is the Guests responsibility to ensure they have completed the Guest Registration form and details regarding their stay have been received before the arrival date of their stay. No refund of monies is payable if Guest arrives at destination or Property without confirmation details, and/or leaves a phone or email message after office hours.
The full amount payable in respect of the Property rental shall be paid at least six (6) weeks prior to the date of commencement of the booking or as specified on the Application form. If the full payment has not been received by the Booking Agent at least twenty eight (28) days prior to the start of the rental period, then the Booking Agent and the Owner reserve the right to cancel the booking without notice and the Guest will forfeit the Guest’s deposit which will be non-refundable in such circumstances.
Deposit is non-refundable under all circumstances. If written cancellation is received by the Booking Agent before the final balance of tariff is due, the Guest will be released from the liability for the full balance. Consideration may be given to allow the guest to transfer the booking (of the same house only) to another date, plus transfer fee of $100. Where written notification of a cancellation is received after the full balance has been receipted and confirmed, the property is reserved for the Guest for the specified period whether or not occupation of the Property occurs; if a replacement booking is found 20% of the tariff will be retained. The Booking Agent recommends that the Guest take out comprehensive holiday cancellation and protection insurance with a reputable company to cater for any unforeseen circumstances (see “Insurance”). Where the Guest chooses to shorten their stay or reduce the number of guests in the booking, a refund, credit or transfer is not available for any unused portion of the booking.
The Guest may only allow the Property to be occupied by the number of persons nominated in the Guests application and under no circumstances shall the number of people occupying the Property be greater than the booking confirmation. (Each person over the age of twelve (12) months is to be accounted for in the total number of persons occupying the Property). The Booking Agent and Owner reserve the right to refuse occupation of the Property to the Guest if the condition on the number of people intended to occupy the Property is not observed. All vehicles & boats connected with the premises shall be parked within the boundaries of the property. Strictly No Camping Allowed policy applies to the Property. This includes sleeping bags, mattresses, tents, campervans, caravans, and more cars than the number of bedrooms in the property.
ARRIVAL & DEPARTURE TIMES:
Check-in time is strictly from 2:00pm (or as advised) and departure is before 10:00am (or as advised) due to limited amount of time for cleaning, inspection and maintenance required between bookings. Unless otherwise arranged, a fee of $70 will be applied for each hour that guests remain on premises. This late checkout fee will be deducted from the authorised credit card on the Booking Form or Security Bond payment.
The Booking Agent recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking has been made and confirmed, the Guest will be responsible for payment of the full rental whether or not occupation of the Property occurs.
All personal belongings, baggage, vehicles and other property of the Guest of any description shall be the risk of the Guest at all times and neither the Booking Agent nor the Owner shall accept any responsibility for any injury, loss or damage thereto.
RIGHT TO REFUSE OR REVOKE BOOKINGS:
The Booking Agent and the Owner reserve the right to revoke or refuse to honour any property accommodation booking which may in the opinion of either party (and at their sole discretion) be unsuitable for the Property concerned.
Seaside Holiday Home Accommodation participates in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the property landlord and/or other agents participating in the Bad Book register. Seaside Holiday Home Accommodation reserves the right to cancel a booking where a guest may be registered on Bad Books.
GUEST’S OBLIGATION IN RESPECT OF THE PROPERTY:
The Guest shall be responsible for the Property during the Guest’s stay. The Guest shall take all reasonable care of the Property and at the end of the stay shall leave the Property including all utensils, fixtures, fittings and equipment on, in or about the Property in a clean and tidy condition. Furniture is not to be moved. It is the Guest’s responsibility to clean the bbq. All damages, breakages or losses to the property, furniture and furnishing are to be reported to the Booking Agent and paid for by the Guest immediately. Should a fault or breakage be discovered on arrival at the Property, please advise us/or leave a message or we will consider those the responsibility of the current Guest and charge accordingly. Funds will be deducted from the Guest's credit card or Security Deposit if we need to make a claim which may include, but is not limited to, the following: excess cleaning fees @ $100p/hr, damage or breakages, excess garbage removal, late check out, locksmith fees. When the total amount claimed for damages exceeds $150.00, an Agents fee starting from $50.00 applies to cover time and expenses. The Guest shall observe the No Smoking Inside requirement for the duration of stay.
The Guest acknowledges that the Booking Agent has used its best endeavours to describe the Property to the Guest within the limited extent of the communication between the Guest and the Booking Agent and the Booking Agent shall not be liable to the Guest in any respect should the Guest consider the Property to be unsuitable for any reason whatsoever.
AVAILABILITY OF PROPERTY:
The short term accommodation contract negotiated by the Booking Agent and made between the Guest and the Owner is made on the understanding that the Property and its facilities as stated in the booking confirmation will be available as represented to the Guest. Should any events whatsoever arise beyond the reasonable control of the Booking Agent such as the Property is being sold, or which render the Property uninhabitable (for example flood, fire, storm, tempest, etc) then the Booking Agent may have to cancel the Guest’s booking for the Property. Should such circumstances arise then the Booking Agent will endeavour to relocate the Guest to a holiday home of similar standard to the Property in the same area. Where this is not possible, the Booking Agent will refund all monies paid by the Guest in respect of the Property. Upon refund of the monies paid, the guest shall have no further claims whatsoever against the Owner of the Property or the Booking Agent.
Your card details will be stored securely and the deposit is charged at the time of booking automatically.
The balance payment will be charged 42 days before arrival and if you are booking to arrive within 42 days, you will be charged the full amount at the time of booking.
We reserve the right to further charge the credit card in relation to the following:
- Cleaning/and or putting away of crockery, cutlery pots, pans etc. (at cost)
- Removal of excess garbage, boxes, bottles etc. (at cost)
- Damages/ breakages to the property (at cost)
- Cleaning fee for unclean BBQs $50.00
- After hours key lock out $50.00
- Replacement of lost keys, remote controls (at cost)
- Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement